Manages the complete customer and internal employee support life cycle. Provides administrative reception and L1 and L2 customer support (phone, email, messaging) Configures customer hardware and software. Trains customers remotely and on-site. Sets up and maintains complete laboratory environment. Writes and maintains testing scenarios and procedures. Trains employees and administers essential office hardware, networking, and productivity and specialized apps.
Requirements:
1 year of experience installing, configuring, and supporting customers’ home automation systems
Proficiency configuring basic general networking, router configuration, switches, VLAN, and QOS (i.e. Microtik, Araknis, or equivalent)
Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity applications and Zuper or equivalent field service management systems Proficiency configuring and using two or more of the following with ability to learn all in 60 days
CCTV (i.e. Hikvision, Digital Watchdog, EagleEye, or equivalent)
Card access (Hartmann Controls Protector.net and Odyssey, Brivo, Rosslare, Axtrax, Salto, Keyscan, or equivalent)
Home automation (i.e. Control4, Lutron, or equivalent) ? Intercom Systems (Aiphone, Comelit, akuvox 2N...)