About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Job Overview
We are hiring an experienced Accounts Receivable Specialist to help us keep growing. The Accounts Receivable Specialist will assist with the company's accounts receivable and collections processes. The specialist will work closely with internal departments and external customers to resolve billing issues, minimize overdue balances, and ensure a smooth cash flow for the organization. You will be responsible for preparing and issuing invoices, managing collections on delinquent accounts, and maintaining up-to-date records. This position requires strong attention to detail.
Responsibilities
- Generate and distribute invoices, statements, and account summaries
- Collect all supporting documentation for invoices across multiple systems
- Maintain precise records of all incoming customer payments
- Monitor and collect accounts receivable by contacting customers via telephone and email
- Collect and maintain customer tax registrations and certificates
- Audit support, special projects and ad hoc requests
- This role may include off-duty hours
Qualifications
- 2-3 years experience
- Experience with NetSuite and Salesforce; familiarity with Avalara is a plus
- Proficiency with Microsoft Office Suite
- Strong written and verbal communication skills