Senior Revenue Operations Manager

Role Overview

We’re hiring a Senior Revenue Operations Manager to drive process excellence, CRM optimization, and cross-functional alignment across Sales, Marketing, and Delivery. You’ll turn data into action, tools into growth, and systems into scalable engines.

This is a key role for someone who loves operations, thrives in fast-paced environments, and understands how to drive efficiency without losing speed.

Key Responsibilities

CRM Management (HubSpot)

• Own all HubSpot CRM configuration, fields, permissions, and workflows

• Automate revenue processes to reduce manual effort and improve accuracy

• Monitor CRM hygiene and enforce data standards across teams

• Update targets and performance metrics in CRM based on leadership input

• Design scalable systems for tracking pipeline, forecasts, and revenue performance

Revenue Process Design

• Streamline how leads, opportunities, and customers move through each lifecycle stage

• Build SOPs, sales playbooks, and documentation to align Sales, Marketing, and Delivery

• Set up and manage sales tools that support outbound, inbound, and expansion motions

• Standardize reporting and forecasting across all active growth channels

Cross-Team Enablement

• Assist in tiered deal distribution across global sales and solutioning team understanding immediate inbound opportunity and potential buying power

• Coordinate with Sales, Marketing, and Customer Success to ensure shared data flows

• Communicate system changes clearly and proactively

• Train teams on new workflows, dashboards, and revenue systems

• Own documentation and onboarding for all revenue-related tools

Reporting & Insights

• Build and maintain HubSpot dashboards for pipeline, conversion, and performance

• Create custom reports that surface trends and bottlenecks

• Deliver actionable insights to leadership to guide strategic decisions

Automation & Integration

• Build and maintain workflows using Make, Zapier, or n8n

• Integrate HubSpot with internal tools and third-party systems

• Test and troubleshoot automations regularly to ensure reliability

Technical Operations

• Manage HubSpot private apps, API access, and permissions

• Support event tracking, basic dev support, and integration troubleshooting

• Ensure secure, compliant use of CRM and connected systems
  

What You Bring

• 5+ years of experience with strong HubSpot CRM experience, including automation and reporting

• Hands-on experience with Make, Zapier, or similar tools

• Ability to map business needs to scalable systems

• Clear communicator and strong collaborator across departments

• Comfortable owning systems end-to-end—from idea to implementation

• Bachelor's degree in Business Administration, Finance, Information Systems, Marketing, and Data Analytics or Statistics preferred but not required

• Working knowledge of HubSpot APIs and app integrations is a plus +