Mail Order Agent
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our US team is growing and we're looking for experienced Mail Order Agent to join our Helpware team.
Position Overview:
As an On-Site Mail Order Agent, you will collaborate with core team members and department heads to navigate customers' orders and deliver optimal results. Mail Order Agents play a crucial role in ensuring customer satisfaction and facilitating smooth order processing. We are looking for a candidate with a history of success in data entry, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities:
- Receive, sort, and distribute incoming mail, packages, and deliveries.
- Prepare outgoing mail and packages, ensuring correct postage and addressing.
- Maintain mailroom supplies and equipment, such as postage meters and shipping materials.
- Assist in managing and organizing physical and digital filing systems for mail and documents.
- Accurately enter data from various sources into electronic databases or spreadsheets.
- Verify the accuracy and completeness of data to maintain data integrity.
- Perform routine data cleaning and validation tasks.
- Generate reports and summaries based on entered data as required.
- Communicate with internal staff regarding mail and package deliveries.
- Collaborate with other departments to ensure timely processing of documents and data.
- Handle inquiries and provide information related to mailroom and data entry procedures.
- Maintain the security and confidentiality of sensitive documents and information.
- Follow established protocols for handling confidential or restricted materials.
- Ensure the proper functioning of mailroom equipment, such as copiers, scanners, and printers.
- Request maintenance or repairs as needed.
- Will be handling phone calls and emails via Zendesk as well
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm.
Qualifications:
- Previous experience in a customer service role, preferably in a call center or related environment, is often preferred.
- Strong verbal and written communication skills are essential for interacting with customers and colleagues effectively.
- Proficiency in accurate and efficient data entry is crucial for processing orders and maintaining customer records.
- Precise attention to detail is necessary to ensure order accuracy and protect customer information.
- A commitment to maintaining the confidentiality of customer information, including personal and payment data, is critical. Demonstrated integrity is important.
- Comfort with computer systems, order processing software, and call center tools.
- Understanding and adherence to privacy regulations and company policies related to handling customer data and financial information.
- Proficiency in basic mathematics for processing payments, discounts, and refunds accurately.
- Ability to explain order details, product information, and company policies clearly and professionally.
- Willingness to undergo training on company procedures, products, and customer service protocols.