About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for Scheduling Receptionist s to join our Helpware team.
Scheduling Receptionist will do the following:
● Answering incoming patient phone calls.
● Scheduling patient appointments for multiple locations.
● Triage patients call efficiently and effectively.
● Effectively answer patient questions with confidence.
● Obtain and enter new patient demographics into EHR Software.
● Assist with incoming patient referrals.
● Providing excellent patient service.
● Perform other duties, as required.
Requirements:
- 6-month experience in a customer service role, dental or subscription service support experience preferred.
- Fluency in English (C1)
- Computer Skills