Customer Support Representative – Chat/Email
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.
Position Overview:
As a Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
Primary Responsibilities:
- Develop an understanding of all our client’s products & user profiles & respond to changes in them as they arise
- Onboard new users who reach out with questions
- Support users with account issues, information retrieval, help them find network dentists
- Actively seek for and feedback product issues, common questions & potential improvements in the product/marketing/service
- Help network dentists find and access payment schedules, suggest/upsell them to the BNPL product
- Respond in real-time to live inbound requests on live chat, email, phone & other channels and ensure a positive and rewarding customer experience for all
- Other related tasks
Qualifications:
- 6-month experience in a customer service role, dental or subscription service support experience preferred.
- Fluency in English with professional English writing skills
- Full-time availability
- Computer Skills