Position Summary:
Data Entry Coordinators report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels. The ideal candidate is Detail Oriented, Customer-Centric, and Focused.
A detail-oriented individual is thorough and effective with time management and organization skills. They ensure completeness and accuracy when addressing customers’ requests and concerns.
A Customer-Centric individual addresses Avanos customers in a respectful, friendly, and tactful manner. They are adept at listening to customers’ needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution-focused way.
A Focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently. They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level.
Responsibilities
- Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com), determine stock code availability, and verify pricing.
- Combines data from both systems when account information is incomplete, ensuring customer records are properly maintained.
- Act as a focal point for all customer inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with the necessary teams to resolve issues.
- Investigate and report all distributor sales adjustments. Request credits and debits for shipment, price, EDI troubleshooting, and other discrepancies with the appropriate department (A/P, A/R, DC, Freight Claims).
- Coordinate all requirements for customer damage claims, including obtaining the necessary documentation, photos, and product destruction verifications, and working with Freight Claims to ensure proper credit is received from our carriers.
- Prepares source data for computer entry by compiling and sorting information.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on the keyboard.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Purges files to eliminate duplication of data.
- Establishes entry priorities.
- Provide general data entry support across many teams on an ad-hoc basis
Required:
- Education: High School Diploma or general education degree (GED)
- Job Experience: 0-2 Years of Relevant Work Experience
Preferred:
- Basic Microsoft Suite Competency (Outlook, Word, Power Point)
- Previous SAP experience or other Order Management Systems a plus but not necessary
- Salesforce.com knowledge a plus but not necessary