About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our team is growing and we're looking for Customer Service Representatives to join us.
Position Overview
We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer, and be comfortable supporting customers through a variety of medians such as but not limited to phone, and email.
Responsibilities
- Respond in a professional manner to customer concerns via ticketing-based software
- Strong time management and prioritization skills
- Excellent problem-solving and troubleshooting skills to determine proper issue resolution
- Effective written communication skills
- Attention to detail and dedication to the customer service experience
- Ability to quickly learn and employ new and existing workflows as business needs evolve
- Other tasks as necessary
Knowledge & Experience
- At least 1+ years of BPO experience preferably in customer service
- Outstanding verbal and written communication in business terms with external customers
- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Quick thinkers & able to adapt
- Courteous with customers
- Customer Service experience