Customer Experience Agent - Reviews – Phone/Tickets
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.
Position Overview:
Our Client is a B2B ratings and reviews platform. The company is looking for motivated, detailed-oriented individuals with exceptional communication skills.
An Agent’s core responsibility will be collecting reviews for our Client through recorded phone interviews. People all around the globe will schedule a phone call with the agent to leave a review for a company they have worked with. Before taking each call, Agents are expected to verify the identity of the person they will be speaking with.
Primary Responsibilities:
- Follow Instructions Clearly
- Effectively Use LinkedIn
- Conduct Basic Online Research
- Communicate Clearly and Concisely
- Provide friendly and professional phone and email interactions
- Operate Comfortably Within a CMS and CRM (e.g., Drupal and Hubspot)
Qualifications:
- Advanced English Skills (spoken and written)
- Experience With Business Vocabulary
- Knowledge of Online Platforms
- Advanced Time Management Skills
- Excellent communication and customer service skills
- Detail Oriented and organized