Job Summary:
We are looking for a detail-oriented and customer-focused Non-Voice Customer Service Representative to join our GDEx Healthcare team. This role involves handling healthcare-related inquiries and support requests through email, chat, or ticketing platforms. Ideal candidates are organized, proactive, and capable of delivering exceptional service without phone interaction.
Key Responsibilities:
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Respond to customer inquiries and concerns via chat, email, or messaging systems in a timely and professional manner
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Accurately process orders, returns, and general account requests
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Ensure compliance with healthcare protocols, data privacy, and client-specific requirements
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Collaborate with internal departments to resolve complex customer issues
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Maintain accurate and updated records of customer interactions
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Meet individual and team performance metrics, including response time, accuracy, and customer satisfaction
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Provide consistent, high-quality service in accordance with company standards and procedures
Qualifications:
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At least 1 year of experience in a non-voice CSR role, preferably in healthcare or a related industry
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Excellent written communication skills in English
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Strong attention to detail and organizational skills
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Proficient in using CRM tools, ticketing systems, and Microsoft Office applications
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Ability to work independently in a fast-paced environment
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Amenable to shifting schedules, including weekends and holidays, if needed
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Familiarity with healthcare terms or processes is an advantage but not required