Description:
The Accounts Receivable Specialist is responsible for assisting with client accounts receivable. This position reports to the Accounts Receivable Team Leader.
Responsibilities:
- Process daily cash receipts, including payments received from lockbox and investment providers/recordkeepers. Complete daily and monthly cash receipt reporting as directed.
- Complete client follow-ups regarding payments from plan assets and forfeiture accounts.
- Miscellaneous accounts receivable reconciliations as needed.
- Provide support and backup for invoice processing.
- Take customer payments via inbound customer calls.
- Investigate and correct credit card payment and/or ACH payment exceptions.
- Complete plan implementation set-ups and process catch-up invoicing after the plan has been implemented, along with verification of correct invoicing for ongoing billing
- Process compliance restoration and other miscellaneous invoicing as directed.
- Assist in the monthly review of fee schedules in edit status in Pension Pro
- Provide customer service on inbound calls and emails related to invoice questions
- Complete client contact changes as needed
- Assists with other project as needed
- Perform other job related duties and special projects as assigned
- Outstanding TRA Corporate Citizen, dedicated to maintaining TRA’s reputation at all times in the communities we touch
Qualifications:
- High School degree or GED equivalent; two year accounting degree required, four year accounting degree preferred.
- 1-2 years accounting accounts receivable / billing or other related accounting experience
- Significant experience using Microsoft Office - Word, Excel, Outlook and billing software
- Working knowledge of accounting concepts in general and the accounts receivable / billing cycle in particular
- Strong critical thinking skills with the ability to analyze problems and develop effective solutions
- Competent with billing systems: invoicing, reporting, and interfacing to other general ledger
- Must have attention to detail with an eye for accuracy
- Excellent organizational skills and the ability to prioritize and work under pressure
- Must be self-motivated and a self-starter
- Must possess excellent customer services skills and a friendly and professional attitude
- Aptitude to learn new software applications
- Ability to manage multiple, simultaneous, high priority tasks
- Candidate must demonstrate high professionalism and ethical standards, this position processes sensitive and confidential information
- Excellent communication skills (both oral and written)